AFTERPAY AVAILABLE | Free shipping on orders over $75 | Expect slight delays on shipping and deliveries due to COVID-19

Store Policies

SHIPPING POLICY

Melting Point uses Sendle for shipping. 

Melting Point only offers shipping within Australia. Unfortunately at this time we do not offer shipping to the Northern Territory, this is something we hope to change soon. 

Regular Post: $14.95 Flat Rate (Please allow up to 8 business days) 

FREE Regular Post for orders over $75. 

 

Orders will be dispatched within 48 hours of placing an order. You will be provided with an email once your order has been dispatched with a tracking number. If you haven't received a tracking email from us, please contact customer care and we will be able to follow this up for you. 

 

Orders can be tracked here: https://try.sendle.com/tracking

*Delivery times may vary as Sendle can experience delays which unfortunately are beyond our control.

 

LOCAL DELIVERY: We offer FREE Local Delivery strictly for Ballarat customers (This does not include PO Box's).  This includes Ballarat and surrounding suburbs (No further than 10km from Ballarat). If you choose this shipping method accidentally and/or you live elsewhere or we cannot arrange delivery we will contact you to arrange payment for the correct shipping or to cancel your order. 

Return & Exchange Policy

Please choose your items carefully. We can not refund you if you change your mind or make a wrong decision. You can choose between a refund or exchange where goods are faulty, have been wrongly described, are different to the product purchased on the website or does not do what it is supposed to do.  To arrange a return please use our contact form and we will work to resolve the issue for you as swiftly as possible. 

We try our best to pack our candles safely but due to their fragile nature they sometimes get damaged during transit. Please do not hesitate to contact our team and we can resolve this issue for you. 

Privacy & Safety

The team at Melting Point is dedicated to keeping your details private. Any personal information we collect is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify and process your orders, and to personalise your shopping experience with us; that is all.

Wholesale Enquiries

If you are a retailer and would like to enquire about stocking Melting Point Candles please do not hesitate to contact us at meltingpointcandles@outlook.com. 

We would love to stock our Products in your store.